Privacy Policy

TEC Workwear ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, share and protect your personal data when you visit our website tecworkwear.com, place an order, request a quote, or otherwise interact with our services.

This policy applies to all users of our website and is written in line with the EU General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018. We are the data controller for the personal data we process as described in this policy.

By using our website and services you consent to the collection and use of your information as described here. This policy may be updated from time to time; the date shown above reflects when it was last revised.

TEC Workwear is the data controller responsible for your personal data. Our full registered business details — including company name, company number, VAT number and registered address — are shown in the contact section at the foot of this page and in our website footer.

If you have any questions about how we handle your data, or wish to exercise any of your rights under GDPR, you can contact us using the details provided in the "Contacting Us" section below.

We only collect the personal data we need to provide our services to you. The categories of personal data we may process include:

• Contact & identity data — name, job title, company name, email address and telephone number (collected when you place an order, request a quote, sign up to our newsletter, or contact us).
• Order & account data — delivery address, billing address, order history, saved product designs and artwork uploads.
• Payment data — card details are processed securely by our payment provider (Stripe). We do not store full card numbers on our servers.
• Technical data — IP address, browser type and version, device information and pages visited, collected automatically through cookies and server logs.
• Marketing data — your preferences for receiving marketing communications and the types of products you are interested in.

We do not collect any special category data (such as health, religion or ethnicity) unless you voluntarily provide it. Where artwork uploads or customisation details reveal such information, we process it only to fulfil your order.

We process your personal data only where we have a lawful basis to do so under GDPR. The lawful bases we rely on are: performance of a contract (to fulfil your orders), compliance with a legal obligation (e.g. VAT and tax records), legitimate interests (e.g. site security and improving our services), and consent (e.g. marketing emails and non-essential cookies).

• To process and deliver your orders, including production of customised garments and artwork.
• To prepare and send quotes in response to your enquiries.
• To communicate with you about your orders, accounts and customer service enquiries.
• To send marketing communications where you have opted in (you can unsubscribe at any time).
• To improve our website, products and services through analytics and feedback.
• To prevent fraud, protect site security and comply with our legal obligations (e.g. accounting and tax).

Cookies are small text files placed on your device when you visit a website. We use cookies to make our site work, to understand how it is used, and (with your permission) to deliver relevant marketing.

When you first visit our site you will see a cookie consent banner. This allows you to choose which categories of cookies you accept. Essential cookies are always on as they are required for the site to function (e.g. your shopping cart and security). Analytics and marketing cookies are optional and only activated with your consent.

• Essential cookies — required for core site functionality such as your shopping cart, login and security. These cannot be disabled.
• Analytics cookies — help us understand how visitors use our site so we can improve performance and content. Only enabled with your consent.
• Marketing cookies — used to deliver relevant advertising and measure campaign effectiveness. Only enabled with your consent.

You can change your cookie preferences at any time by clearing your browser cookies and revisiting our site, which will re-display the consent banner. You can also manage cookies directly in your browser settings.

We do not sell your personal data. We only share it with trusted third parties where it is necessary to provide our services or comply with the law. These include:

• Payment processors (e.g. Stripe) to securely handle card payments.
• Delivery and logistics partners to fulfil and ship your orders.
• Product suppliers and customisation partners (e.g. embroidery and print houses) to produce your branded garments.
• IT and service providers that help us run our website, email and analytics, under written contracts that require them to protect your data.
• Regulatory or law enforcement authorities where we are legally required to do so.

All third parties we work with are required to keep your data secure and only use it for the purposes we specify, acting as data processors on our behalf.

Your personal data is primarily stored and processed within the United Kingdom and the European Economic Area. Where any data is transferred outside these regions — for example to a cloud service provider — we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or the UK International Data Transfer Agreement, to protect your data to the same standard required by UK and EU law.

We keep your personal data only for as long as we need it for the purposes set out in this policy, or as required by law. Customer order and account data is retained for the duration of your relationship with us plus the period required to meet accounting, tax and legal obligations (typically six years for financial records).

Marketing data is retained until you opt out or your account becomes inactive. Artwork and customisation files are retained for the period needed to fulfil and support your order, after which they are removed unless you request otherwise.

Under the GDPR and UK Data Protection Act 2018 you have the following rights regarding your personal data:

• Right of access — you can request a copy of the personal data we hold about you.
• Right to rectification — you can ask us to correct any inaccurate or incomplete data.
• Right to erasure ("right to be forgotten") — you can ask us to delete your data in certain circumstances.
• Right to restriction — you can ask us to limit how we use your data in certain situations.
• Right to data portability — you can request a copy of your data in a structured, machine-readable format.
• Right to object — you can object to our processing of your data based on legitimate interests or for direct marketing.
• Rights related to automated decision-making — you have rights where decisions are made about you solely by automated means.
• Right to withdraw consent — where we rely on your consent (e.g. marketing or non-essential cookies), you can withdraw it at any time.

To exercise any of your rights, or to ask a question about your personal data, please contact us using the details in the "Contacting Us" section below. We will respond to your request within one month, as required by GDPR. We may need to verify your identity before acting on a request and may ask for further information to help us locate your data.

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK data protection regulator, at ico.org.uk.

Our website and services are intended for businesses and individuals ordering custom workwear. We do not knowingly collect personal data from children under 16. If you believe we have collected data from a child, please contact us and we will promptly delete it.

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or alteration. These include encryption in transit (HTTPS), secure payment processing, restricted access controls and regular review of our systems. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. We will update the "last revised" date shown at the top of the page whenever we make changes. We encourage you to review this page periodically.

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us using the details below.